Terms of service

Jack the Box hire terms

Bookings and payment

Hire 10–100 reusable 135-litre moving crates, subject to availability, for a minimum of seven days. The hire price is 15p per crate per day. Full hire charges and one £50 refundable security deposit are payable when booking. Book at least 48 hours ahead. All crates remain the property of Jack the Box.

Collection, delivery and returns

Self-collection and return are free by appointment at 49 Angotts Mead, Stevenage, SG1 2NJ. Delivery and return pickup cost £30 each way within 10 miles of SG1 2NJ. Delivery and collection beyond 10 miles are available at an extra cost. Contact us before booking for a quote and agree the transport charges with us.

Return all equipment by 2:00pm on the agreed return date. Hire collections are from 2:30pm on the agreed start date. Earlier collection may be arranged if crates are in stock; contact us to confirm availability.

Proof of your new address

Please bring a copy of a tenancy agreement, completion letter, or recent utility or council-tax bill showing your name and new residential address. You may cover unrelated details, including financial information. We check and securely retain the copy for the duration of the hire, then securely destroy it when all hired equipment is returned. Proof is required before handover; contact us before booking if you cannot provide it.

We use the copy to verify the hire address and help protect our equipment against theft. Access is limited to those handling the hire and verification. It is not used for marketing. See our privacy policy for more information.

Extras

Writable room cards are 10p each. Sack trolley hire is £15 per trolley for the booked hire period, subject to availability. Earlier trolley return can be arranged with us.

Cleaning and stickers

All crates must be returned clean. A £1 cleaning charge applies per unclean crate. No stickers are allowed on crates. Removal is charged at £5 per sticker left on returned crates.

Security deposit

The £50 deposit is a refundable security deposit, separate from the hire charge. We inspect the equipment after return before arranging the refund. We will explain any proposed deductions and their basis. Please report any damage or missing equipment promptly.

Extensions and overdue hire

Contact us before your return date if you need longer. Extensions require agreement and depend on availability. Overdue crates are charged at 30p per crate per day after the agreed return date.

Cancellations before hire starts

Cancel at least 72 hours before your agreed collection or delivery time for a full refund. For cancellations less than 72 hours before hire starts, any cancellation charge will be limited to our actual net loss caused by the cancellation and will not exceed 50% of the booked hire charge. We take account of costs saved and any replacement booking. Your £50 security deposit and unused extras are refunded in full where equipment has not been supplied. Delivery and collection charges are refunded in full for any cancellation, regardless of when you cancel. They are excluded from any cancellation charge.

These terms do not limit your statutory rights, including any applicable 14-day cooling-off right for online bookings. Where a statutory cancellation right applies, it takes priority over the commercial cancellation policy. If you expressly request hire to start during that period and then exercise that right, any lawful charge for service already supplied will be proportionate to what was provided.

Contact and cancellation requests

Call 07873390410 or email maxroche@hotmail.co.uk. To cancel, give your name, booking reference and hire dates, and clearly state that you wish to cancel. You can also write to Jack the Box, 49 Angotts Mead, Stevenage, SG1 2NJ.